Terms of Use for the Elmasud Complaint Form
Welcome to our complaint form. To ensure proper use of this channel, we ask that you read and agree to the following terms of use:
Purpose of the Form: This form is designed exclusively for reporting suspected economic crimes in accordance with Law N° 21.595, such as fraud, money laundering, corruption, among others. Any other type of complaint not related to these purposes may not be accepted or processed.
Proper Use: By using this form, you agree to provide truthful, accurate, and relevant information. Responsible use of this channel is crucial to its effectiveness. Complaints must be made in good faith and based on truthful information. False, unfounded, or malicious complaints will not be tolerated. Providing misleading information may result in legal consequences for the complainant and lead to actions by the company and/or the competent authorities.
The company reserves the right to seek compensation for economic, reputational, or any other damages that may result from false, unfounded, and/or malicious complaints.
Anonymity and Confidentiality: This form allows complaints to be made anonymously. We are committed to protecting the confidentiality of the identity of those who choose to provide their personal information (if not opting for anonymity) in accordance with applicable Chilean legislation. The information provided, including personal data, may be shared with the relevant authorities for the investigation of reported crimes.
Data Protection: Personal data provided through this form will be handled in accordance with our Privacy Policy[1]. By submitting a complaint, you consent to the processing of the personal data provided under the terms set out in said policy.
Responsibility: The company is not responsible for consequences arising from the incorrect use of this form or the information provided. It also reserves the right to take necessary measures to prevent abuse of this channel.
Acceptance of Terms: By submitting a complaint through this form, you acknowledge that you have read, understood, and accepted these terms of use.
If you have any questions or need more information, do not hesitate to contact us through our usual communication channels.
As a hyperlink to the Privacy Policy page:
Privacy Policy